Frequently Asked Questions

You can check available options for deposits and withdrawals at our payments page.

Well, withdrawals in our casino it is something really fast. We aim to process all withdrawals within 12 hours, but in most cases we will pay you much more faster! Also we suggest you to upload your documents in profile to speed up all your withdrawals, and do not have withdrawal canceled due to verification required.

Bonuses at our casino is simple. We have a special bonus terms page, where you can read all general terms regarding bonuses and freespins just click here.

No problem! Just contact our live chat support, or send us email at support. And we will reply you quickly, just test it yourself!

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through LivenChat or send an email to support@sunpura.com. They work 24/7 and will sort everything out as fast as possible.

If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the icon at the bottom right of this page will open chat - or email at support@sunpura.com.